PositivePeople August 23, 2017 No Comments

GET YOUR BASES COVERED – GET YOUR HR BASICS RIGHT

In today’s busy life, with smart phones constantly buzzing and demands coming from every direction, it is normal and common for us to get really busy, for matters to become over complicated and for us to forget the basics. When you get pressurised and possibly even stressed, or things seem out of kilter, it is helpful to go back to the basics.  Are you getting enough sleep? Are you eating well and exercising regularly? These are the essentials which keep us grounded, keep us going and keep us sane.

HR is just the same.

Having employees is challenging as you never know what new situation or behaviour you will face each day. It is often in these situations or when we are faced with a crisis that we realise there are gaps in our HR policies or processes. These are the foundation of effectively managing your team, yet often they are overlooked.

The starting point for dealing with an employee issue is to reference back to your employment related documentation. What is in the job description? What is in the code of conduct? What is in the terms and conditions? What is in the employee handbook? What does the Employment Agreement say? What is in the policies?

Do you have a provision in your employment documentation that relates to the situation you are facing and could provide the solution as to how to handle the situation? Have you set clear expectations for your team members and have these been documented and well communicated?

Too often, however, when we reach for the Employment Agreement, appropriate policy or other essential employment documents, we realise that there are critical gaps. Given the particular circumstance at hand, this is no help to us. A person transgressing can wriggle free when there are holes in the employment documents, and the situation can be, or can become, difficult to remedy.

The key to being confident about handling whatever HR issues are in front of you is to ensure you have the HR  basics covered before you need them. A solid IEA, backed by comprehensive policies and a code of conduct is worth its weight in gold when you have a tricky employment situation. It makes sense for every employer to review these annually to make sure they are in line with legislative changes, and to ensure they have been well communicated to their team members. Communication in advance of an issue can avoid the occurrence of the issue altogether.

Most employees don’t deliberately break rules. When they do, it is often a combination of pressure, a difficult situation or a lack of understanding of workplace expectations and standards. Having sound employment foundation documents not only helps minimise risk, but also helps your team to feel secure and confident in the knowledge that they understand the behaviours and performance standards expected of them.

Just like lack of sleep, it is often not until we get cranky and stressed that we realise we need an early night. Don’t make the same mistake with your team. Make sure you have all your HR basics covered before you need them.

When was the last time you reviewed your HR employment documentation. Positive People can help you make sure you have the right foundations in place to manage your team well.  Call us to find out more. Click here for more information.

PositivePeople July 10, 2017 No Comments

How to improve team morale during national events.

The country has been obsessed with New Zealand sporting success over the past few weeks, as we have been treated to high intensity, highly competitive and exciting yacht races and rugby games.

All of New Zealand cheered when the Emirates NZ crew held the Americas Cup high, and we wondered how to feel on Saturday night as the Lions game ended in a draw. Such sporting events inspire New Zealanders, bring out our national pride and encourage us to see what is possible if we aim high.

And then the victory parade is planned…..and despite the exciting spectacle on offer, what about those of us that just can’t have the time off? It’s a fact that many New Zealanders work in industries where making up the time later just isn’t possible – think construction, manufacturing, distribution, retail and care workers. As understanding as Kiwis are, a sign on a shop front saying, “Closed for the Americas Cup Parade” just won’t cut it when you are in desperate need of sales (or groceries).

So, looking ahead, what can you do to make sure your team don’t miss out on important games and events, but also keep your business ticking over and customers satisfied. Here are a couple of ideas:

  1. If possible, change or adjust your roster around the timing of the event. Can your team start early or late and get their 8 hours done at a different time?
  2. Put the TV or radio on. While it’s not the same as a live game, watching or listening to an event together can inspire a team and be great team building. If it’s a short event, take a quick break and cheer your team on together, or put the radio on so everyone can hear the commentary.
  3. Add in an extra shift. We know a business that added a Saturday shift during the rugby World Cup so that their team could work shorter shifts on game days but still achieve their schedule. This was very well received by the team, meant they kept their hours, and customers still received their goods on time.
  4. Ask for volunteers to work for others. While we saw some team members get very excited about the Americas Cup parade, a good many didn’t see joining 50,000 people in the rain as a great way to spend their afternoon. Getting the team to work together to cover others can build team morale, and ensure no one misses out.

National events are a great way to build Kiwi pride and morale. We just need to be creative with our thinking and everyone on your team can celebrate the things which are important to them.

At Positive People we understand HR, the environment and your team, and we are happy to help.

If you would like to talk to us to see if a free HR Check Up is a good fit for your business, contact the team at Positive People on 09 445 1077, or email us at info@positivepeople.co.nz.

If you would like to check available times to book your HR Check Up click here.

PositivePeople July 6, 2017 No Comments

How to recruit and retain staff in the Auckland market

 With the election campaigns starting to get into full swing, plenty of media attention is being drawn towards the plight of Aucklanders – the unaffordable housing, worsening traffic problems, immigration issues….  the list goes on.

While the reality of these issues change, often dependent on which media commentator you listen to, the combination does add up to a huge impact for Auckland organisations and the attraction and retention of their people.

Over the next year smart businesses will consider these issues, seek to understand the impacts and start to make plans to support their people to overcome these.

Housing

Buying a home is still a Kiwi dream, and with the affordability challenges many people are facing in Auckland, the migration to the regions will continue. Many businesses have started to lose talented team members as they look to buy a house for their family in more affordable areas.

It is still possible to get on the housing ladder in Auckland, but it is a huge challenge for many. Businesses can support their team by investing in financial education, budgeting and property advice to help them save and be able to make a solid plan for their family’s future in Auckland.


Traffic

Traffic is an issue which has plagued Aucklanders for years with no solid plan in sight to rectify the situation. Aucklanders are becoming choosier with their work location in relation to travel. The increase in focus of work/life balance has also seen fewer people finding hours spent in a car travelling to work acceptable. People have started to look for options closer to home.

Travel should start to be a key interview question, to make sure you understand if candidates have considered this in advance of an offer being made. Consideration should also be given to your office location. Are you close to reliable public transport? Do you have a surrounding demographic of people who will want to work in your business? Can you hire locally where possible? Making sure you consider this will help you to retain staff and set your business up to meet future recruitment needs.

Immigration

With the tightening of immigration rules fewer migrants will be available for work, reducing a valuable pool of talent for employers. It’s a good idea to start now and make sure you have a clear picture of which roles will be impacted in your organisation, and how this will affect your hiring. This will allow you time to build for the future by developing internal career paths to fill some of your tough vacancies, and improve your recruitment offering to be more attractive to New Zealand candidates.

It will also be prudent to become familiar with the new immigration legislation and even seek help from immigration experts to help you retain the top immigrants that you might have already in your organisation.

Pressure on wages

Recent information has shown that despite the “rock star” economy, wages in New Zealand have failed to keep pace with economic growth and that lower to middle income households are still doing it tough. This information may embolden employees as they ask for wage increases or actively search for other roles at a higher rate. Market rates have increased significantly in some areas, and it is essential businesses continue to monitor market rates often so they don’t run the risk of being left behind.

Having a well-structured and clearly communicated policy on increases helps to reduce the uncertainty in this area and assists employees understand what they need to do internally to receive an increase. Having an open-door policy around remuneration is essential so your team speak to you first before approaching employers. No-one wants to end up in a bidding war.

Key Take Away Points

  • Provide your employees with financial planning, budgeting & property planning advice
  • Include travel as a key interview question
  • Have flexible hours of work policies in place
  • Develop internal career paths for key team members
  • Improve your recruitment offering
  • Understand the immigration laws
  • Monitor and stay in tune with the comparative job rates in the area

Thinking ahead can help you to be successful through improved retention and team productivity. Understanding the issues and pressures your team face will help you build loyalty and commitment, and some creative HR support focused in the right areas can go a long way to mitigating some of the risks you may face in the future.

At Positive People we understand HR, the environment and your team, and we are happy to help.
If you would like to talk to us to see if a free HR Check Up is a good fit for your business, contact the team at Positive People on 09 445 1077, or email us at info@positivepeople.co.nz.
If you would like to check available times to book your HR Check Up click here.

 

 

 

PositivePeople May 25, 2017 No Comments

WHAT YOU NEED TO KNOW ABOUT WORK VISAS

Recently the government announced a number of changes to the rules for people applying for skilled migrant visas, effective 14 August 2017. The change predicted to have the biggest impact is the increase in the ‘remuneration threshold’. Applicants who will earn less than the median New Zealand income of $48,859 won’t get any points, even if their job was previously considered as skilled. It will also become harder for their families to relocate to New Zealand with them.

Although your current employees already on a skilled migrant visa will not be immediately impacted, when it is time to apply for a new work visa they will need to meet the new remuneration threshold to be successful. It is also important to note that people applying for a temporary “Essential Skills” work visa can earn less than the $48,859 threshold, but only for a maximum of three years. After this, they will need to ‘stand-down’ and re-apply.

With the recent changes, you may be wondering what can you do to help prospective employees navigate the visa application process? As an employer, you can:

  • Work with a licenced immigration advisor
  • Only provide information that comes directly from the Immigration NZ visa form
  • Direct them to the Immigration NZ website so they can complete the application themselves

You cannot:

  • Give any form of immigration advice, including advising on what type of visa to apply for or what they might qualify for
  • Give guidance on how best to answer questions on the form
  • Represent them to Immigration NZ

Remember the importance of doing your due diligence when hiring someone who already holds a valid work visa.

We recommend you always ask to view and also take a copy of an applicant’s passport and work visa. This allows you to check when the work visa expires and any restrictions that may apply. It is your responsibility as the employer to ensure that they can legally work for you. The maximum penalty for unknowingly employing someone who is not entitled to work in NZ is a fine of $10K. The maximum penalty for allowing or continuing to allow someone to work while knowing that person is not entitled to, is a fine of $50K.

How we can help

It’s likely that, as a result of the recent policy changes, employers will be increasingly interested in becoming accredited by Immigration NZ. The accreditation process involves collating your organisation’s HR information, and often requires background HR work to support and strengthen the application. Positive People can assist with this. We can also put you in touch with licenced immigration consultants and offshore recruitment experts.

 

Contact us today to discuss your needs.

 

PositivePeople April 5, 2017 No Comments

CREATING A CULTURE OF CARE

 

Wellness has become a hot topic in the last few years. In the workplace, the topic of Wellness needs to be seen not only against the commercial imperatives of having well and healthy team members and the compliance risks of transgressing relevant legislation, but also in the light of the expectations that employees increasingly have in working for an organization that truly values and cares for them.

The reality is that employees’ expectations go beyond just compliance with legislation. Doing the minimum may keep you out of trouble in the event of an accident, but misses the chance for you to show that you really care about your people and that your Health & Safety program is not about begrudgingly meeting minimum requirements imposed on your business, but is rather a pro-active internal initiative that beds Wellbeing into your culture.

It is about creating a culture of care where there is a strong Wellness value backed by robust policies and actions that resonate for all employees, and demonstrate to them that their employer cares about them in a genuine way.

The backdrop to the Wellness and Wellbeing momentum is the huge challenge we are facing environmentally. We cannot ignore this elephant in the workplace any longer. The people within our organisations are feeling the environmental vibrations and as business leaders we need to listen to what is being said, and be pro-active in creating operational programs that help alleviate these issues that are exerting pressure on our environment.

Are you in the basic Health & Safety space where you simply comply with what the legislation demands?

Are you in the Voluntary Health space, offering programs that include providing access to a broad range of fitness and healthy living programs like assisting workers improve their fitness, reduce/quit smoking, or alcohol intake, and generally improve their personal health?

Are you are in the Organisational Culture space which is about targeting workplace factors that directly impact on the psychological health of workers and may include initiatives related to the way work is organized, flexibility, work content, the quality and meaningfulness of work, the hours, access to training and improvements to a broad range of workplace factors?

Are you looking ahead and seeing that the space that employees and organisations alike are increasingly going to move into will be the Environmental Change space which acknowledges that the welfare of employees is inextricably linked to the health of the planet? Many of our employees are already here, and many more will inevitably get here soon. Initiatives may include educating your staff by bringing in speakers on the positive value of reducing, re-using and recycling plastics, producing Company logoed re-usable cloth bags for staff, customers and suppliers, and for distribution at company PR events, having a zero tolerance program towards littering in the workplace and having volunteer work teams at local beach clean-up events followed by a Company BBQ.  Hybrid and Electric Vehicles are also becoming increasingly commercial.

These practical examples illustrate to your people that you care about them, you care about the world that they live in and that as a Company you are going to work with them to do something about it.

Creating a culture of care starts with a stated Wellbeing value that shines through operational initiatives and spans across the Health & Safety, Voluntary, Organisational and also the Environmental touchpoints in your business.

It comes down to creating a culture that engages and resonates with your employees. A culture that meets their expectations in a fast changing world, and a culture which shows them that you really do care.

PositivePeople February 15, 2017 No Comments

KEY EMPLOYMENT TRENDS FOR 2017

With the summer holidays having done their dash, most of us are quite ready to settle back into a routine again, a routine that will allow us to go for and achieve our goals.

A big contributor to achieving goals is understanding the “now” environment in which we operate. HR-wise, we have identified some key employment trends for 2017.

  1. People Focus Rises to the Top.  Organisations will increasingly become more people focused with the competition for top and high performing people increasing. Organisations both want and need to have the best people in their fields working for them to succeed in a highly competitive, global world. Allied to this will be the long awaited and hard fought for recognition that HR has a leadership, not just a supportive, role in organisations.
  2. Technology Invades. The traditional HR space has, in recent years, been invaded by technology and this will continue to happen as technology evolves and as HR professionals come to grips with how best to apply and combine these technologies with relationship management in their workplaces to help steer performance to higher levels.
  3. An Employee Experience that matches the Employment Brand. The relationship between what employees actually experience at work and what the employment brand presents, will increasingly take centre stage. Employers will need to work hard to deliver an on-going positive experience for employees that both confirms the employment brand as genuine and also attracts top people into their organisations.
  4. Performance Management will be more continuous and more frequent. Regular, ongoing one-on-one discussions will become more prevalent to guide performance. Performance Appraisals will still have a place, but will increasingly play the part of a “stand back” development review.
  5. Flexible options will continue to gain momentum for employees . As flexibility becomes entrenched as a way of working, allowing for a work/life balance, more flexible workplaces will increasingly become the norm.
  6. Open Plans will be challenged .The love affair with open plan offices will start to wane and a “one size fits all” approach will lose ground. Offices will emerge that are more of an amalgam of open and partitioned styles to suit individual and team preferences.
  7. Creating a Culture of Care. Creating Wellness and Wellbeing programs will become an imperative for employers as employees increasingly expect to be working in an environment that genuinely cares for them. What can demonstrate valuing your individual team members more than looking after their personal wellbeing?
  8. Workplaces Pro-actively taking action to Save the Environment .The smartest organisations will clearly see the global environmental wave that is fast gaining momentum. Progressive employers will understand that the welfare of their employees is inextricably linked to the health of the planet. With the coalescence of life at and outside of work, many employees already have expectations that their employers be pro-active and take innovative action to make a contribution to a healthier and more sustainable future.

These trends will unfold, some quickly and some more slowly. Is your approach to your people changing and evolving to meet the times and their expectations of you as an employer? Everyone likes working for a progressive organisation that is moving forward.

Please contact us on 445-1077 to discuss any of these employment trends.

PositivePeople December 7, 2016 No Comments

Encouraging High Performance in December

The festive season is in full swing. Christmas carols are playing, the sun is shining and the panic of present buying has begun. During this period spirits can be high, but the motivation to work can waiver.

We know it’s hard for your teams to focus on output when they are planning Christmas parties and thinking about their holiday fun.

But business doesn’t stop. If anything it may be ramping up, so keeping your team focused and on target may take some work.

To encourage high performance during December:

  1. Introduce some simple rewards based on achieving target – an after work BBQ can work wonders if it’s held on job completion
  2. Allow the team some flexibility to get the job done quicker and have an early afternoon finish as their reward. We have seen some great work completed with this carrot
  3. Start some fun games based on reaching targets. Some competition is healthy and it’s amazing how chocolate at Christmas time can motivate a team to work quickly
  4. Work alongside your team during busy periods. It is always motivational to see the boss getting stuck in, so a couple of hours on the floor can work wonders for your team
  5. Communicate the need to finish on a “high”. It’s been a busy year and knowing they are on a countdown to have a big finish helps to keep spirits up until the last day.

It’s a great opportunity to have some fun with your team. Take the time to get involved in the Christmas spirit around your workplace and appreciate everyone for the efforts that they are putting in.
And finally, if you are brave enough – everyone loves a Santa hat. Go on, put it on, have some fun and make the most of the last few weeks of the year.

PositivePeople November 2, 2016 No Comments

Leadership Development in Talent Planning

It’s a fact of life that no matter how great your workplace is, at some stage you will lose key staff. This might be due to career changes, personal situations, babies, marriages, or they simply make the big move out of Auckland to escape the rising house prices.

Whatever the reason, losing a successful leader can have a huge impact on your team, as well as your future business objectives. Projects can be delayed, team dynamics interrupted, and it takes time and cost to ride this out and get your business back on track.

Having a succession and talent management plan in place is a vital ingredient of successfully safeguarding your business against this disruption. Equally as important is ensuring the identified successors have the skills and ability to step up into the role before the transition takes place.

A key component of this is ensuring that successors have the leadership skills to manage this transition to leaders, develop relationships quickly, and move their teams forward from day one. Too often we see team members moved into leadership roles without the required leadership experience to be successful, promoted with the hope that they develop these skills once they have been appointed. The damage this can do to a team and to their own self confidence while they learn can be long lasting.

To develop a succession and talent plan that really works to support your business it is important that you:

  1. Identify a pool of talent, large or small, within your business that has the potential to move into leadership roles
  2. Identify the key skills required for each identified team member to step up to a new role
  3. Identify the skills gaps for identified team members well in advance of these skills being needed
  4. Develop these skills by training, coaching and project work, before they need to use them

A skilled leader will fill any role gap seamlessly, ease the team into the transition, and communicate openly and honestly from day one on their expectations and your business goals. When this is done well the loss of a key team member is barely felt and your business can continue successfully on its current trajectory.

Succession and talent planning matters. This has, in no small measure, been one of the key ingredients to the All Blacks continued success and competitive advantage over many years. What would you give to be the All Blacks of your sector?

Positive People have 22 years’ experience working with businesses to develop their future leaders.

For more information view Leadership Development

PositivePeople September 14, 2016 No Comments

Simple steps to build collaboration through feedback

As Managers it is easy for us to address performance concerns which focus on KPI’s and targets, with tangible evidence and clear and easy information to use. But what about concerns that centre on behaviour? Providing feedback on behaviour can be tough, as you are often dealing with emotions, perception and personality styles, all of which can make the task daunting.

Yet having these conversations, and addressing not only “what” somebody does, but “how” they do it is essential to creating a productive and collaborative working environment. The camaraderie and relationships between your team members have a large impact on their productivity and engagement, and all it takes is one team member to raise their voice with another for these relationships to be strained. Addressing these concerns is hard, but imperative.

The longer frustrations are left, the bigger the issue they become. Leaving an unacceptable behaviour unchecked can also cause that behaviour to become embedded in the way your team interacts. It is easier to correct a behavioural issue when it is new, but far more difficult when it is an old well established and apparently condoned behaviour.

If you know something isn’t right but don’t address it, it won’t change.

Some simple steps to get this right are:
1. Address the issue or behaviour as soon as possible after you notice it
2. Do this privately with the individual
3. Be specific about the behaviour you would like to change and the situation
4. Outline the impact of this behaviour on the team or other employees
5. Ask the team member for their point of view to understand what happened and why
6. Use a coaching approach to ask the team member what they could do differently in the future
7. Provide them with support
8. Set a time to follow up with the team member
9. Provide them with positive feedback for making a change

Team dynamics are important for any Manager, and it takes practice, patience and focus to build a high performing team. Providing feedback is essential so that you can shape and build the team you want and need to reach your goals.
Positive People have a long history of providing leadership development that can help your Managers to have the confidence and skill to provide constructive feedback and improve the performance of your team. Contact us now to discuss how our training can help your Managers get the best from their teams.