Dealing with Conflict

Most Managers find conflict resolution challenging, so this session is essential for both new and experienced leaders. Conflict in the workplace is inevitable.

This course is designed to teach managers how to turn potentially damaging situations around, and gain productive resolutions for all involved.

  • When does conflict arise?
  • Sources of potential conflict
  • Guidelines for dealing with differences of opinion
  • Ground rules in a conflict situation
  • Different approaches to dealing with conflict
  • Deciding what to do
  • Feedback
  • Following up